Frequently Asked Questions
Everything you need to know about our premium heating solutions.
What is the standard shipping time for heating units?
Most orders are processed within 1-2 business days. Depending on your location, delivery typically takes 3-7 business days via our specialized freight partners to ensure safe handling.
Do AIZO products come with a warranty?
Yes, all AIZO Quality Heating products include a comprehensive 2-year manufacturer's warranty covering parts and technical defects to ensure your home stays warm without worry.
What is your return policy for unused items?
We offer a 30-day return policy for items in their original packaging and unused condition. Please contact our support team to initiate a return authorization and receive shipping instructions.
Are your heaters energy efficient?
Absolutely. Our heating systems are engineered with the latest eco-friendly technology, designed to maximize heat output while minimizing electricity consumption to help lower your utility bills.
Do I need a professional to install my new heater?
While some of our portable units are plug-and-play, we strongly recommend that all wall-mounted or integrated systems be installed by a certified HVAC professional to ensure safety and maintain warranty validity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger home installations.