Returns & Exchanges

At AIZO Quality Heating, we stand behind our premium heating solutions and offer a 30-day return window for items in their original packaging. We are committed to ensuring your home remains warm and comfortable with products that meet our rigorous quality standards.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack with Care

  Securely place the heating unit in its original box with all manuals, mounting hardware, and accessories included to prevent damage during transit.

• 3.
  Ship the Product

  Affix the provided shipping label to the exterior of the package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition, we will process your full refund to the original payment method within 5-7 business days.